Terms & Conditions

Last Updated: 07.10.2026

Welcome to PersonalizedGift.in, operated by Rose Personalized Gifts.

By accessing or using this website, creating an account, placing an order, uploading content, using our personalization or AI-powered features, or otherwise using our services, you agree to these Terms & Conditions.

Please read these Terms carefully before using our website.

1. About PersonalizedGift.in

PersonalizedGift.in is operated by:

Rose Personalized Gifts
No.: 23/70 North Redhills Road
Villivakkam
Chennai, Tamil Nadu – 600049, India
Contact: 8940800600
Email: care@personalizedgift.in

These Terms govern your use of our website and the purchase of products and services offered through it.

Our Privacy Policy forms part of these Terms and explains how we collect and process personal data.

2. Eligibility and Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must provide accurate information when creating an account, placing an order, or communicating with us.

You must not:

• Use the website for unlawful purposes;

• Attempt to gain unauthorized access to our systems;

• Interfere with website operation or security;

• Upload malicious files or code;

• Attempt to abuse, exploit, or circumvent our personalization or AI systems;

• Use another person’s account without authorization;

• Submit fraudulent orders or payment information.

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and specifications displayed on the website are accurate.

However, actual products may vary slightly from photographs shown on the website because of:

• Screen and display differences;

• Lighting and photography;

• Manufacturing variations;

• Material characteristics;

• Printing processes;

• Engraving or etching processes;

• Natural variations in wood, glass, metal and other materials;

• Personalized artwork.

Where a product is handmade, printed, engraved, etched, or otherwise individually produced, minor variations may occur and do not necessarily constitute a defect.

We reserve the right to correct errors in product descriptions, prices, or availability.

4. Personalized Products

Many products offered through PersonalizedGift.in are customized according to information, photographs, artwork or instructions provided by the customer.

Before placing an order, you are responsible for reviewing:

• The selected product;

• Personalization text;

• Names;

• Dates;

• Messages;

• Uploaded photographs;

• Uploaded artwork;

• Design selections;

• Product quantity;

• Size and other selected specifications.

Once a personalized product has entered production, changes may not be possible.

5. Customer Photos, Artwork and Other Content

When you upload photographs, logos, artwork, text or other content, you confirm that:

1. You have the necessary rights, permission or authorization to use and provide that content for the requested service;

2. Your content does not knowingly infringe another person’s copyright, trademark, privacy, publicity or other legal rights;

3. Your content does not contain unlawful or prohibited material;

4. You are responsible for obtaining any necessary permission from individuals appearing in photographs.

You must not upload content that is illegal, fraudulent, defamatory, threatening, abusive, sexually exploitative, discriminatory, or otherwise unlawful.

We may refuse to process an order where the submitted content appears to violate these Terms or applicable law.

6. Customer Responsibility for Uploaded Content

You remain responsible for the content you submit.

Rose Personalized Gifts does not claim ownership of your original photographs, artwork, logos, or text merely because you upload them for personalization.

You grant us the limited permission necessary to:

• Store and process the submitted content;

• Edit or transform it as requested;

• Send it to applicable service providers where necessary;

• Create the requested personalized product;

• Manufacture, print, engrave, etch or otherwise produce the requested item;

• Provide customer support;

• Complete and fulfil your order.

This permission is limited to the purposes reasonably necessary to provide the requested service, subject to our Privacy Policy.

7. AI-Powered Image Generation and Editing

PersonalizedGift.in may offer AI-powered image generation, editing, enhancement, transformation or other AI-assisted personalization features.

When you use an AI feature, the images, text instructions and personalization information you provide may be processed by the AI service provider used for that feature.

These providers may include third-party technology providers such as OpenAI, Google/Gemini, or other providers that we may use from time to time.

AI results

AI-generated or AI-assisted results are generated using automated systems and may contain:

• Unexpected visual details;

• Incorrect facial or object features;

• Text errors;

• Composition differences;

• Colour differences;

• Other inaccuracies.

You are responsible for reviewing the design before approving or purchasing a personalized product.

Where we provide a preview or approval step, you should carefully review it before confirming production.

AI availability

AI features may occasionally be unavailable, delayed, or affected by technical limitations or third-party service interruptions.

We may modify, replace, or discontinue particular AI models or providers while continuing to provide substantially similar functionality where reasonably possible.

8. Design Preview and Approval

Where a preview is provided, the customer is responsible for checking the preview before approving production.

Please verify:

• Names;

• Spelling;

• Dates;

• Messages;

• Faces;

• Photographs;

• Artwork;

• Product choice;

• Size;

• Positioning;

• Other personalization details.

Once production has begun, modifications may not be possible.

For certain products or production methods, the final physical product may differ slightly from the digital preview due to material, manufacturing, printing, engraving, etching, or production characteristics.

9. Intellectual Property

The website, including its design, branding, text, graphics, software, product photographs, logos and other original materials, is owned by or licensed to Rose Personalized Gifts unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission.

Third-party trademarks, logos and brands remain the property of their respective owners.

Nothing in these Terms transfers ownership of our intellectual property to you.

10. Customer-Provided Intellectual Property

You retain ownership of intellectual property that you lawfully own and submit to us.

You authorize us to use that content only as reasonably necessary to provide the services and fulfil your order.

You are responsible for ensuring that your submitted content does not infringe third-party rights.

If we receive a legitimate intellectual-property complaint relating to customer-provided content, we may suspend processing of the affected order while the matter is investigated.

11. Pricing

Prices displayed on the website are subject to change.

The applicable price for an order is generally the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Where an obvious error results in an incorrect price being displayed, we reserve the right to contact you before processing the order.

12. Payment

Orders must be paid through the payment methods made available on the website.

Payment may be processed through third-party payment service providers.

We do not normally store complete card information on our website.

An order may be cancelled or placed on hold if payment is unsuccessful, reversed, suspected to be fraudulent, or otherwise cannot be verified.

13. Order Acceptance

Submitting an order constitutes a request to purchase the selected product.

An order confirmation does not necessarily mean that the order has entered production.

We reserve the right to refuse or cancel an order where:

• The product is unavailable;

• The submitted content violates these Terms;

• There is a pricing or technical error;

• Payment cannot be verified;

• Fraud or abuse is suspected;

• Production cannot reasonably be completed;

• The requested product or personalization is unlawful or impractical.

If we cancel an order after payment has been received, we will provide an applicable refund in accordance with our refund policy and applicable law.

14. Production

Personalized products are generally produced after an order is placed and the required personalization information has been received.

Production times may vary depending on:

• Product type;

• Quantity;

• Personalization complexity;

• Customer approval;

• Material availability;

• Production workload;

• AI processing where applicable;

• Shipping destination.

Estimated production or delivery dates are estimates unless expressly stated otherwise.

15. Shipping and Delivery

We ship orders to the locations and through the delivery methods made available on the website.

Delivery times may be affected by:

• Courier delays;

• Weather;

• Natural disasters;

• Transport disruptions;

• Government restrictions;

• Incorrect or incomplete customer addresses;

• Customer unavailability;

• Other circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and contact information.

If an order is returned because an incorrect address was provided or delivery could not be completed due to circumstances attributable to the customer, additional shipping charges may apply.

16. Personalized Product Cancellation

Because personalized products are made specifically according to customer instructions, cancellation may not be possible once customization or production has started.

If you need to cancel an order, contact us as soon as possible at:

care@personalizedgift.in

We will determine whether cancellation is possible based on the production status of the order and applicable law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

17. Returns and Refunds

Personalized products may have different return conditions from standard, non-personalized products because they are produced specifically for the customer.

We may not be able to accept returns simply because a customer changes their mind after a personalized product has entered production.

However, this does not affect rights available under applicable law where:

• The wrong product was supplied;

• The product materially differs from the agreed specification;

• The product is defective;

• The product was damaged in transit where applicable;

• The product was not supplied as agreed;

• Another legally applicable ground for refund, replacement or remedy exists.

If you receive a damaged, defective or incorrect product, contact us promptly with photographs and relevant order information so that we can investigate and provide an appropriate remedy.

18. Product Colour and Material Variations

Colours displayed on a screen may differ from the physical product because of:

• Monitor and mobile-screen settings;

• Lighting;

• Printing technology;

• Material characteristics;

• Natural variations in wood, glass, metal or other materials.

Small variations do not necessarily constitute a defect.

19. WhatsApp and Other Communications

We may communicate with customers by email, telephone, SMS or WhatsApp for service-related purposes.

These communications may include:

• Order confirmations;

• Production updates;

• Delivery information;

• Customer support;

• Personalization-related communication.

Promotional WhatsApp messages will be sent only where the required consent has been obtained.

Providing a telephone number does not automatically constitute consent to receive promotional WhatsApp communications.

You may withdraw marketing consent in accordance with our Privacy Policy.

20. Privacy

Your use of PersonalizedGift.in is also subject to our Privacy Policy.

Our Privacy Policy explains how we process:

• Account information;

• Order information;

• Customer photographs;

• Personalization information;

• AI-processing information;

• Website usage information;

• Analytics information;

• WhatsApp-related information.

Please review our Privacy Policy before using the website.

21. Third-Party Services

Our website may use or integrate with third-party services, including:

• Payment providers;

• Shipping providers;

• AI providers;

• Analytics providers;

• Cloud infrastructure;

• WhatsApp/Meta;

• Social-media services;

• Other technology providers.

Third-party services may have their own terms and privacy policies.

Your use of such services may also be subject to those third-party terms.

22. Website Availability

We attempt to keep the website available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance;

• Software updates;

• Server problems;

• Security incidents;

• Network failures;

• Third-party service failures;

• Other circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary.

23. Prohibited Uses

You must not use our website or services to:

• Commit or facilitate unlawful activity;

• Upload content that infringes another person’s rights;

• Submit fraudulent orders;

• Attempt payment fraud;

• Attack or compromise our website;

• Circumvent security controls;

• Abuse AI-generation systems;

• Generate or submit unlawful content;

• Upload malicious software;

• Scrape or systematically copy website content without permission;

• Impersonate another person or business.

We may suspend or refuse service where necessary to protect our customers, systems or business.

24. Disclaimer Regarding AI-Generated Content

AI-assisted personalization is provided using automated technology.

Although we make reasonable efforts to provide useful and appropriate results, we do not guarantee that every AI-generated result will be:

• Perfect;

• Accurate;

• Identical to the source photograph;

• Free of visual errors;

• Free of text errors;

• Suitable for every intended use.

Where a preview is provided, the customer should review it before approving production.

25. Force Majeure

We will not be responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• War;

• Government restrictions;

• Strikes;

• Transport disruptions;

• Internet or infrastructure failures;

• Major technology failures;

• Third-party service outages;

• Other events beyond our reasonable control.

Where reasonably possible, we will inform affected customers and take reasonable steps to minimise the impact.

26. Limitation of Liability

To the extent permitted by applicable law, Rose Personalized Gifts will not be liable for indirect, incidental, special or consequential losses arising from use of the website or services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms is intended to remove or restrict statutory consumer rights.

27. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the website or from content you submit that infringes another person’s rights or violates applicable law.

This does not apply to the extent that such loss results from our own unlawful conduct or negligence.

28. Complaints and Customer Support

If you have a complaint regarding an order, product, service, or website issue, please contact us:

Rose Personalized Gifts
Contact: 8940800600
Email: care@personalizedgift.in

Please include your order number and relevant details so that we can investigate the issue efficiently.

29. Grievance Contact

For privacy or data-protection grievances, please refer to the contact information in our Privacy Policy.

Privacy Email: care@personalizedgift.in
Contact: 8940800600

30. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our products;

• Our services;

• AI features;

• Payment methods;

• Shipping arrangements;

• Legal requirements;

• Business practices.

The latest version will be published on this page with the updated “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

31. Governing Law

These Terms are governed by the laws of India.

Subject to applicable law, disputes arising from your use of PersonalizedGift.in or purchases made through the website shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection law.

32. Contact Information

Rose Personalized Gifts
PersonalizedGift.in

No.: 23/70 North Redhills Road
Villivakkam
Chennai, Tamil Nadu – 600049, India

Contact: 8940800600
Email: care@personalizedgift.in

Last Updated: 07.10.2026