Faqs

We offer a 15 DAYS RETURN/EXCHANGE POLICY from the date of product delivery. Below points highlight the return policies with respect to various product categories:

• PERSONALIZED ITEMS: Photos To Artz, typographic, and other personalized creations u0026amp; artwork which is customized as per order cannot be returned or exchanged.
• DAMAGED PRODUCTS: If you receive Damage Product during transportation. any kind of unsatisfactory results or issues with the product (quality, dimension, missing accessories, etc.) Please email us on care@personalizedgift.in with your order No and photo of the item delivered, we will issue a replacement product. This applies for 15 days from the date of delivery.
• TREASURED ARTZ: Original artwork such as hand paintings and unusual artwork, as well as high-value products such as limited edition artworks, antiques, and artifacts cannot be returned or exchanged.
• CUSTOMIZED/SPECIAL ORDERS: Returns/exchanges are not accepted for products on custom and special orders, i.e. those created especially as per your request or customized to a special size/style.
• PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable. Special rules for the return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms u0026amp; conditions at the time of your purchase.
• RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in an undamaged and saleable condition in their original packaging, along with all components of the product as well as any complimentary gifts which came along. The final acceptance of the return is subject to the inspection by the Team.
• REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
• DAMAGED PRODUCTS: If you are not happy with the quality of material, engraving or damage during shipping. Please email us on E-mail us with your order No and photo of the item delivered, we will issue a replacement product. This applies for 15 days from the date of delivery. If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact Our Team immediately.

RETURN DELIVERY ADDRESS

Rose Personalized Gifts – Returns Processing Centre,

4/9 Baliamman Koil Street,

Villivakkam,

Chennai – 600049

• Once we receive your returned product, it usually takes 4-5 business days to initiate the refund subject to product inspection.
• The receipt of the refund would depend on the mode of refund chosen by you. However, we might take a little longer time in exceptional situations.

• Yes, you can return/exchange a part of your order in case of multiple items in a single order.
• All components of the product, as well as any complimentary gifts which came along with it, must be returned back while returning/exchanging the original product.

• Drop-ship is a facility where the customers can visit our drop-off centers and return their products without paying any processing fee or logistic charges.
• Refunds for the returned product will be initiated post product inspection by our team.
• At present, we have only one drop-off center. The address is mentioned below:
  • Rose Personalized gifts, Baliamman Koil Street, Villivakkam, Chennai – 49

• You can raise a return/exchange request by sending us an mail at care@personalizedgift.in or by WhatsApp our customer helpline.
• Kindly mention your order number, product details and your registered email id in the mail.
• Repack the product in its original packaging materials. If the product is damaged in return transit due to a packaging error, you will be responsible.

• You can cancel your orders within 5 hours of placing the order, provided they have not been processed and/or dispatched.
• We may not be able to return/exchange/cancel any product which is customized are per customer’s preferences.
• Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable.
• In case of prepaid orders, most of our products are usually customized and made on the customer ’s order. We may not be able to return/exchange/cancel such orders.
• For more details, kindly refer to the return and exchange policy on the respective product page or call our customer helpline.