We offer a 7 DAYS RETURN/EXCHANGE POLICY from the date of product delivery. The below points highlight the return policies with respect to various product categories:

  • Your item arrived damaged
  • Your order doesn’t match the item description or photos
  • Your Item didn’t arrive or was lost in the mail
  • PERSONALIZED ITEMS: Photos To Artz, typographic, and other personalized creations artwork which is customized cannot be returned or exchanged.
  • DAMAGED PRODUCTS: If you receive damaged products during transportation. any kind of unsatisfactory results or issues with the product ( quality, dimension, missing accessories, etc. ) Please email us at care@personalizedgift.in with your order ID and a photo of the item delivered, and we will issue a replacement product. This applies for 15 days from the date of delivery.
  • CUSTOMIZED/SPECIAL ORDERS: Returns/exchanges are not accepted for products on custom and special orders, i.e. those created especially as per your request or customized to a special size/style.
  • PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable, or cancellable. Special rules for the return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms and; conditions at the time of your purchase.
  • RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in an undamaged and saleable condition in their original packaging, along with all components of the product and any complimentary gifts that came along. The final acceptance of the return is subject to inspection by the Team.
  • REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
  • DAMAGED PRODUCTS: If you are not happy with the quality of the material, engraving, or damage during shipping. Please email us on E-mail us with your order No and a photo of the item delivered, and we will issue a replacement product. This applies for 7 days from the date of delivery. If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact Our Team immediately.

RETURN DELIVERY ADDRESS

Rose Personalized Gifts – Returns Processing Centre,

70, Red Hills Rd, near Subway, Rajamangalam, Villivakkam, Chennai, Tamil Nadu 600049

How long will the return process take?

  • Once we receive your returned product, it usually takes 4-5 business days to initiate the refund subject to product inspection.
  • The receipt of the refund would depend on the mode of refund chosen by you. However, we might take a little longer time in exceptional situations.

Can I return/exchange a part of my order?

  • Yes, you can return/exchange a part of your order in case of multiple items in a single order.
  • All components of the product, as well as any complimentary gifts that came along with it, must be returned back while returning/exchanging the original product.

How do I initiate the return/exchange of a product?

  • You can raise a return/exchange request by sending us an email at care@personalizedgift.in or by WhatsApp our customer helpline.
  • Kindly mention your order number, product details, and your registered email ID in the mail.
  • Repack the product in its original packaging materials. If the product is damaged in return transit due to a packaging error, you will be responsible.
Can I cancel my order?
  • You can cancel your orders within 30 minutes of placing the order, provided they have not been processed and/or dispatched.
  • We may not be able to return/exchange/cancel any product that is customized per the customer’s preferences.
  • Products ordered during special promotional and festive sales may not be refundable, exchangeable, or cancellable.
  • In the case of prepaid orders, most of our products are usually customized and made on the customer’s order. We may not be able to return/exchange/cancel such orders.
  • For more details, kindly refer to the return and exchange policy on the respective product page or call our customer helpline.

I should have received my order by now but I haven’t. What do I do?

  • Please visit the logistic partner’s website and check the order status via the tracking number. You can also call the logistic partner with your reference number for clarification.
  • If you are not happy with the information, write us an email at care@personalizedgift.in or WhatsApp To +8940800600 with the order number and we will be glad to help you.

I used my tracking number to check the shipment details, but the information was not clear to me.

Logistic companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are:

  • In transit: Your order is on its way to your city
  • Out for delivery: Your order has reached your city and we will attempt to deliver it today
  • Hold at hub: We tried delivering your order at least once and we will try again in 48 hours
  • RTO in transit: Your order was undelivered and is on its way back to our warehouse

How do I track my order?

  • https://personalizedgift.in/order-tracking Click the above link and enter your order number for real-time Tracing
  • Email and text messages are sent to you after the order is shipped that contain the tracking number and name of the logistics provider.
  • Visit the website of the logistics provider and enter the tracking number for your shipment details.

I am going out of town. Can you expedite my delivery?

  • We aim to deliver all our products at the earliest. however, the current logistics infrastructure doesn’t allow us to expedite it further at the customer’s request.

Why did I receive a partial order?

  • Products in our catalog are shipped from their different origin locations. Also, different products might take different times to deliver. For any undelivered products, the order might be under process.

Do you ship internationally?

  • Yes, we do ship internationally. For any queries, you can mail us at care@personalizedgift.in.

Will I receive my order in a single package?

  • Different products have different estimated delivery times. The products might reach you in a single or separate package and on different days.

Why is the delivery time different for different products?

  • Products in our catalog are shipped from their different origin locations. Different products might take different times to deliver. Some products are heavy or bulky and shipped through our surface logistics partner. These orders may take 12-15 business days*. Also, some products are made especially on the customer’s request, and delivery for these would take longer than usual.
  • Delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
  • *Business days are defined as all working days from Monday to Friday, excluding national and state holidays.

Can I modify the shipping address of my order after it has been placed?

  • Yes. You can modify the shipping address of your order before we have processed (shipped) it. Contact our customer helpline for it.

Are there any shipping charges?

  • The charges depend on the product size, value, and shipping address. there might be free shipping on some products. However, on certain low-value products, there might be some nominal shipping fees.
  • We charge shipping fees for deliveries outside India. The charges depend on the product size, value, and shipping address.

How long will my order take to arrive?

  • Estimated delivery time is usually displayed on individual product pages. Upon placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location.
  • Sometimes, the delivery may take a bit longer due to bad weather, flight delays, political disruptions, and other unforeseen circumstances.
  • Please note that since most of our products are produced and customized to the customer’s order, some products might take a little longer to deliver.

Can I make an online purchase on a Personalized Gift through my mobile?

  • Yes. You can make online purchases and payments on a mobile site/mobile app.

Do you accept International cards?

  • Yes. There may be an internal upper limit on the amount of international transactions fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to us.

Is there any kind of tax being charged?

  • The prices of all our products are inclusive of taxes. You don’t have to pay anything extra.

What should I do if my payment fails?

  • In case of a payment failure, please retry the transaction and ensure that the credit/debit card or net banking details are correct. Also, ensure that your internet connection is working correctly.
  • If your account has been debited after a payment failure, it is usually credited back to the same account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.
  • You can also email us at care@personalizedgift.in or please WhatsApp To +8012800600 with your order number for any clarification.

Is it safe to shop online using my debit or credit card?

  • All online payments are processed through trusted payment gateways over a secured encrypted connection. So no worries here!

What payment methods do you accept?

  • We accept payments via Visa, MasterCard, Maestro, American Express credit/debit cards, Net Banking, and UPI
  • For certain products with high-value items, only debit card/credit card and net banking options are available.

Can I add an item to my order after I have placed my order?

  • Adding a new product to an already placed order is not possible.
Can I place a bulk order for any product?
  • Bulk orders cannot be placed online. For any queries, you can mail us at care@personalizedgift.in. or Call +91 8940800600

How do I check the status of my order?

  • Your order status is updated to you via emails and text messages. You can also check your order status at ‘My Account’.

I placed an online order, but it was not successful. What happens to the money deducted from my debit card/credit card/bank account/credit points?

  • In case your bank/debit/credit card account has been debited for an unsuccessful transaction, it is usually rolled back by banks within 7 business days.
  • The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.

Do you take orders over WhatsApp?

  • We appreciate it if you place the orders online. But in case you are not able to do so, we would be glad to assist you over WhatsApp. The payment mode possible for these orders is a Payment wallet like Paytm, Gpay, or UPI.

How will I know if the order is placed successfully?

  • Once your order is placed successfully, you will receive a confirmation email and text message from Our Team. The mail will have all the details related to your order.
  • Order details can also be viewed at ‘My Account’ if you have placed the order through your own account online.

How will my order be delivered to me?

  • Your order will be delivered through reputed logistics companies at your doorstep.

How do I place an order?

  • Select a category and choose the product of your choice.
  • Create an account by registering or you can also proceed as a guest by entering your email id.
  • Enter your shipping address and discount vouchers/coupon codes as applicable.
  • Check the final price inclusive of all taxes and shipping charges. Pay via one of the payment options (net banking, debit card, or credit card). 
  • You will now receive a confirmation text message and mail from Team
  • You can check your order history in ‘My Account’ in case you logged into your account while placing the order.