Returns & Exchange
We offer a 15 DAYS RETURN/EXCHANGE POLICY from the date of product delivery. Below points highlight the return policies with respect to various product categories:
- PERSONALIZED ITEMS: Photos To Artz, typographic, and other personalized creations u0026amp; artwork which is customized as per order cannot be returned or exchanged.
- DAMAGED PRODUCTS: If you receive Damage Product during transportation. any kind of unsatisfactory results or issues with the product (quality, dimension, missing accessories, etc.) Please email us on care@personalizedgift.in with your order No and photo of the item delivered, we will issue a replacement product. This applies for 15 days from the date of delivery.
- TREASURED ARTZ: Original artwork such as hand paintings and unusual artwork, as well as high-value products such as limited edition artworks, antiques, and artifacts cannot be returned or exchanged.
- CUSTOMIZED/SPECIAL ORDERS: Returns/exchanges are not accepted for products on custom and special orders, i.e. those created especially as per your request or customized to a special size/style.
- PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable. Special rules for the return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms u0026amp; conditions at the time of your purchase.
- RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in an undamaged and saleable condition in their original packaging, along with all components of the product as well as any complimentary gifts which came along. The final acceptance of the return is subject to the inspection by the Team.
- REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
- DAMAGED PRODUCTS: If you are not happy with the quality of material, engraving or damage during shipping. Please email us on E-mail us with your order No and photo of the item delivered, we will issue a replacement product. This applies for 15 days from the date of delivery. If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact Our Team immediately.
RETURN DELIVERY ADDRESS
Rose Personalized Gifts – Returns Processing Centre,
4/9 Baliamman Koil Street,
Villivakkam,
Chennai – 600049
How long will the return process take?
- Once we receive your returned product, it usually takes 4-5 business days to initiate the refund subject to product inspection.
- The receipt of the refund would depend on the mode of refund chosen by you. However, we might take a little longer time in exceptional situations.
Can I return/exchange a part of my order?
- Yes, you can return/exchange a part of your order in case of multiple items in a single order.
- All components of the product, as well as any complimentary gifts which came along with it, must be returned back while returning/exchanging the original product.
What is a Drop-Ship facility? Which all locations have the Drop-Ship center?
- Drop-ship is a facility where the customers can visit our drop-off centers and return their products without paying any processing fee or logistic charges.
- Refunds for the returned product will be initiated post product inspection by our team.
- At present, we have only one drop-off center. The address is mentioned below:
- Rose Personalized gifts, Baliamman Koil Street, Villivakkam, Chennai – 49
Is the product pick-up facility during return/exchange available at my address? Will my return/exchange product be picked up by the logistic person or will I have to ship it myself?
How do I initiate the return/exchange of a product?
- You can raise a return/exchange request by sending us an mail at care@personalizedgift.in or by WhatsApp our customer helpline.
- Kindly mention your order number, product details and your registered email id in the mail.
- Repack the product in its original packaging materials. If the product is damaged in return transit due to a packaging error, you will be responsible.
I have received a damaged product and/or a product which I did not order. What do I do?
Can I cancel my order?
- You can cancel your orders within 5 hours of placing the order, provided they have not been processed and/or dispatched.
- We may not be able to return/exchange/cancel any product which is customized are per customer’s preferences.
- Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable.
- In case of prepaid orders, most of our products are usually customized and made on the customer ’s order. We may not be able to return/exchange/cancel such orders.
- For more details, kindly refer to the return and exchange policy on the respective product page or call our customer helpline.
I should have received my order by now but I haven’t. What do I do?
- Please visit the logistic partner’s website and check the order status via the tracking number. You can also call the logistic partner with your reference number for clarification.
- If you are not happy with the information, write us an email at care@personalizedgift.in or WhatsApp To +8012800600 with the order number and we will be happy to help you.
I used my tracking number to check the shipment details, but the information is not clear to me.
Logistic companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are:
- In transit: Your order is on its way to your city
- Out for delivery: Your order has reached your city and we will attempt to deliver it today
- Hold at hub: We tried delivering your order at least once and we will try again in 48 hours
- RTO in transit: Your order was undelivered and is on its way back to our warehouse
How do I track my order?
- Email and text messages are sent to you after the order is shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details.
I am going out of town. Can you expedite my delivery?
- We aim at delivering all our products at the earliest. However, the current logistics infrastructure doesn’t allow us to expedite it further at the customer’s request.
Why did I receive a partial order?
Do you ship internationally?
Will I receive my order in a single package?
- Different products have different estimated delivery times. The products might reach you in a single or separate package and on different days.
Why is the delivery time different for different products?
Can I modify the shipping address of my order after it has been placed?
- Yes. You can modify the shipping address of your order before we have processed (shipped) it. Contact our customer helpline for it.
Are there any shipping charges?
- The charges depend on the product size, value and shipping address. there might be free shipping on some products. However, on certain low-value products, there might be some nominal shipping fees.
- We charge shipping fees for deliveries outside India. The charges depend on the product size, value and shipping address.
How long will my order take to arrive?
- Estimated delivery time is usually displayed on individual product pages. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
- Sometimes, the delivery may take a bit longer due to bad weather, flight delays, political disruptions, and other unforeseen circumstances.
- Please note that since most of our products are produced and customized at the customer’s order, some products might take a little longer to deliver.
Can I make an online purchase on a Personalized Gift through my mobile?
Do you accept International Card?
Is there any kind of tax being charged?
- The prices of all our products are inclusive of taxes. You don ’t have to pay anything extra.
What should I do if my payment fails?
- In case of a payment failure, please retry the transaction and ensure that the credit/debit card or net banking details are correct. Also, ensure that your internet connection is working properly.
- If your account has been debited after a payment failure, it is usually credited back to the same account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.
- You can also email us on care@personalizedgift.in or please WhatsApp To +8012800600 with your order number for any clarification.
Are there any hidden charges (Octroi or Sales Tax) when I purchase a product on This Side?
- There are NO hidden charges. The prices listed for all the items are final and all-inclusive. The price you see on the final cart page is exactly what you pay.
Is it safe to shop online using my debit or credit card?
- All online payments are processed through trusted payment gateways over a secured encrypted connection. So no worries here!
What payment methods do you accept?
Can I add an item to my order after I have placed my order?
Can the products be returned/exchanged?
- You can return/exchange your order for a full refund of the paid price (subject to certain conditions).
- Our return/exchange policy does not apply to many product categories such as handmade paintings, limited edition artworks, high-value products, personalized u0026amp; customized products, etc.
- For more details, please refer to the return/exchange policy. Every product page mentions whether the product is returnable/exchangeable or not. Special rules for the return/exchange of products may be applicable during special sales and promotional offers.
Can I place a bulk order for any product?
- Bulk orders cannot be placed online. However, we have provided a separate link on every page where you can post your queries/requirements. We will get back to you within 2 business days.
How do I check the status of my order?
- Your order status is updated to you via emails and text messages. You can also check your order status at ‘My Account’.
I placed an online order, but it was not successful. What happens to the money deducted from my debit card/credit card/bank account/credit points?
- In case your bank/debit/credit card account has been debited for an unsuccessful transaction, it is usually rolled back by banks within 7 business days.
- The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.
I tried placing an order using my debit/credit card but it isn’t working. Can you help me place an order?
Do you take orders over WhatsApp?
How will I know if the order is placed successfully?
How will my order be delivered to me?
How do I place an order?