Privacy Policy

Last Updated: 07.10.2026

This Privacy Policy applies to Personalizedgift.in, operated by Rose Personalized Gifts, an Indian business having its registered office at:

No.: 23/70 North Redhills Road
Villivakkam
Chennai, Tamil Nadu – 600049, India

Rose Personalized Gifts (“we”, “us”, “our”) recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.

This Privacy Policy explains how we collect, use, store, process and share personal data when you visit or use https://personalizedgift.in, purchase our products, use our personalization services, use AI-powered features, contact us, or communicate with us through WhatsApp, SMS, email or other channels.

Where applicable law requires consent, we will obtain consent through a clear affirmative action and provide a reasonably easy way to withdraw that consent.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information.

A. Contact and Account Information

We may collect:

• Name
• Email address
• Mobile or telephone number
• Street address
• City
• State
• Pincode
• Country
• IP address
• Account information where you create an account

B. Payment and Billing Information

When you purchase a product, we may collect billing name, billing address and payment-related information necessary to process your order.

We do not collect or store your complete credit-card number or credit-card expiry date on our website.

Payment information may be processed by our payment partners and payment service providers.

C. Order and Personalization Information

When you purchase or personalize a product, we may collect information necessary to fulfil your order, including:

• Product selected
• Personalization details
• Names and messages
• Dates and greetings
• Customer-provided text
• Design selections
• Uploaded photographs
• Uploaded artwork, logos or other files
• Other information you voluntarily provide for creating your personalized product

D. Images and Photographs

Our personalized products may require you to upload photographs or other images.

Images may be processed to:

• Create personalized products
• Prepare artwork for printing
• Prepare artwork for engraving or etching
• Create caricatures or other personalized artwork
• Process images through our AI-powered features
• Prepare designs for production
• Provide customer support
• Complete or reproduce an order where reasonably necessary

You should upload images only where you have the right or permission to use them for the requested service.

Please do not upload sensitive personal information unless it is necessary for the service you are requesting.

E. AI-Powered Image Generation and Editing

PersonalizedGift.in may provide AI-powered image generation, editing, transformation or enhancement features.

When you choose to use an AI feature, we may process:

• Images you upload
• Text instructions
• Personalization information
• Design selections
• Technical information required to process the request

Depending on the feature, this information may be transmitted to the third-party AI service provider used to provide the requested AI functionality.

AI service providers may include providers such as OpenAI, Google/Gemini or other providers that we may use from time to time.

The applicable provider may process the information necessary to generate or transform the requested image.

We do not use customer-uploaded photographs for unrelated purposes merely because they were submitted for an AI-powered personalization service.

AI-generated results may not always be accurate or suitable for every purpose. Customers are responsible for reviewing their personalized design before placing an order.

F. Website Usage and Technical Information

When you use our website, we may collect technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Products viewed
• Time spent on the website
• Approximate session information
• Website interactions
• Error and diagnostic information

We may use cookies, analytics tools, web beacons and similar technologies to understand website usage and improve our services.

G. Customer Activity and Analytics

We may collect information about how visitors and customers interact with our website and personalization services.

Depending on the features enabled on our website, analytics events may include:

• Product viewed
• Personalization started
• Image uploaded
• AI generation started
• AI generation completed
• AI generation failed
• Design saved
• Design liked
• Product added to cart
• Checkout started
• Purchase completed

For visitors who are not logged in, this activity may be associated with an anonymous or pseudonymous visitor or session identifier.

If you subsequently log in or otherwise identify yourself, relevant activity may be associated with your account where permitted.

We use this information to understand product interest, improve personalization features, diagnose technical problems, measure conversions and improve our products and services.

Where applicable law requires consent for optional analytics or tracking technologies, we will request that consent separately.

2. How We Collect Information

Information collected directly from you

We collect information when you:

• Create an account
• Place an order
• Personalize a product
• Upload an image
• Use an AI-powered feature
• Contact us
• Ask a question
• Submit a review
• Participate in a survey
• Communicate with us by email, telephone or WhatsApp

Information collected automatically

We may collect information through cookies, Google Analytics and similar technologies.

These technologies may help us understand:

• Which pages and products are visited
• How visitors use our website
• How customers interact with personalization features
• Website performance
• Customer interests and product trends

Information received from third parties

We may receive information from third parties where you use integrated services or where such information is necessary to provide our services.

For example, payment providers, delivery providers, social-media integrations, analytics services or other service providers may provide information necessary for a transaction or service.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing products and services

• Process and fulfil orders
• Create personalized products
• Process customer photographs and designs
• Provide AI-powered image generation or editing when requested
• Arrange production and delivery
• Provide customer support

Communication

We may use your contact information to:

• Confirm orders
• Provide account information
• Respond to questions
• Provide customer-service assistance
• Provide order and delivery updates
• Communicate about personalization or production where necessary

Improving our products and website

We may use information to:

• Improve our website
• Improve personalization tools
• Improve AI-powered features
• Understand customer interests
• Analyze product performance
• Identify technical problems
• Improve the customer experience

Security and fraud prevention

We may use information to:

• Protect our customers
• Protect our website and systems
• Detect fraud
• Prevent abuse
• Investigate security incidents
• Maintain website security

Marketing

We may use personal information for marketing communications where we have the required consent or another lawful basis permitted by applicable law.

Marketing communications may include:

• Email
• SMS
• WhatsApp
• Product recommendations
• Special offers
• New-product announcements

Providing your telephone number does not by itself constitute consent to receive promotional WhatsApp messages.

4. WhatsApp Communications

We may use WhatsApp Business services to communicate with customers.

If you provide your mobile number and opt in to WhatsApp communications, we may send messages relating to the categories for which you have opted in.

These may include:

• Order confirmations
• Order-status updates
• Delivery information
• Customer-support communications
• Personalization or production updates
• Promotional offers
• Product recommendations

Where appropriate, transactional/service communications and promotional communications may be handled through separate consent choices.

You may withdraw your WhatsApp marketing consent at any time by:

• Using the opt-out mechanism provided in the message;
• Sending us a request through WhatsApp;
• Emailing care@personalizedgift.in; or
• Contacting us using the details provided in this Privacy Policy.

We will respect requests to stop WhatsApp communications, subject to communications that are necessary to provide a service or fulfil an existing transaction.

WhatsApp is operated by Meta, and communications through WhatsApp are also subject to WhatsApp’s applicable terms and policies.

5. Sharing of Information with Third Parties

We may share personal information with third parties that provide services on our behalf or are necessary to fulfil your requested service.

These may include:

• Payment processors
• Hosting and infrastructure providers
• AI service providers
• Cloud and storage providers
• Analytics providers
• Website and WooCommerce service providers
• Transactional messaging providers
• WhatsApp/Meta services
• Shipping and logistics providers
• Production partners
• Customer-support providers

Some service providers may process information outside India.

We may also share information:

• Where required by law;
• In response to a court order, legal process or lawful government request;
• To investigate fraud or security incidents;
• To protect our rights, customers, website or business;
• In connection with a merger, sale, restructuring or transfer of all or part of our business.

We do not sell your personal data as a standalone product.

6. Customer Images and Personalized Designs

Images and designs submitted for personalized products may be retained for as long as reasonably necessary to:

• Process your order;
• Produce your personalized product;
• Provide customer support;
• Reproduce or resolve issues relating to an order;
• Prevent fraud or abuse;
• Resolve disputes;
• Meet applicable legal or operational requirements.

When the information is no longer reasonably required, we may delete or anonymize it according to our retention practices.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;
• Completing orders;
• Maintaining business and transaction records;
• Customer support;
• Fraud prevention;
• Resolving disputes;
• Complying with applicable legal obligations.

Different types of information may be retained for different periods.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about processing of your personal data;
• Request access to personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion where applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance;
• Exercise other rights available under applicable data-protection law.

Where processing is based on consent, withdrawing consent does not affect the legality of processing carried out before withdrawal.

To exercise your rights, please contact:

care@personalizedgift.in

We may need to verify your identity before processing certain requests.

10. Withdrawal of Consent

Where we rely on consent to process your personal data, you may withdraw that consent.

We will provide a reasonably easy method for withdrawing consent comparable to the method used to provide it.

Withdrawal of consent may affect our ability to provide features that require that processing.

Withdrawal does not affect processing that we are permitted or required to carry out on another lawful basis.

11. Email and Marketing Opt-Out

You may opt out of promotional email communications by contacting:

care@personalizedgift.in

You may also use an unsubscribe mechanism where provided in a promotional message.

Opting out of marketing communications will not prevent us from sending communications that are necessary to provide services you have requested, such as order confirmations, payment information, delivery updates or customer-service communications.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Examples may include payment services, social-media services, AI services, WhatsApp, analytics services and other external platforms.

Those services may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

You should review the applicable privacy policy of any third-party service you use.

13. Children’s Personal Data

Our services are not intended to knowingly collect personal data from children except where permitted by applicable law and with any required parental or guardian consent.

If we become aware that personal data has been collected from a child in circumstances where such collection was not permitted, we will take appropriate steps as required by applicable law.

14. International Processing

Some of our service providers may process personal data outside India.

Where personal data is transferred or processed outside India, we will take appropriate steps required by applicable law and our agreements with relevant service providers.

15. Grievance Officer / Privacy Contact

For privacy questions, requests or grievances, please contact:

Mr. Asraf
Rose Personalized Gifts
No.: 23/70 North Redhills Road
Villivakkam
Chennai, Tamil Nadu – 600049, India

Contact: 8940800600
Email: care@personalizedgift.in

You may also contact us at care@personalizedgift.in regarding questions about this Privacy Policy or your personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When we make material changes, we will publish the updated Privacy Policy on this page and update the “Last Updated” date.

You should periodically review this page for changes.

17. Governing Law and Jurisdiction

Your use of PersonalizedGift.in and any dispute concerning privacy or personal data will be governed by the laws of India.

Subject to applicable law, disputes arising under this Privacy Policy shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu.

Rose Personalized Gifts
PersonalizedGift.in
No.: 23/70 North Redhills Road, Villivakkam, Chennai, Tamil Nadu – 600049, India
Contact: 8940800600
Email: care@personalizedgift.in

Last Updated: 07.10.2026