Shipping & Returns

Every gift at Personalized Gifts is made to order in our Chennai workshop. This page explains how we ship your order, what delivery costs, and what to do if something isn’t right when it arrives.

Shipping

Delivery charges

• Free delivery on orders of ₹300 and above.
• A flat ₹50 delivery charge applies to orders below ₹300.

Order cut-off and dispatch

We work Monday to Saturday. Orders placed before 1:00 PM (IST) are processed the same day; orders after 1:00 PM, or on Sunday, are processed the next working day. Most personalized orders are made and handed to the courier within 1 working day. We check every photo before production and may contact you on WhatsApp if a photo needs changing.

Delivery times

• Chennai – next-day bike delivery: delivered the next working day by our own bike courier.
• Chennai – same-day delivery: available for selected 3D crystal, wood engraving and caricature gifts ordered before 12 noon, Monday to Saturday.
• Tamil Nadu (including Chennai outskirts): 2–3 working days.
• Rest of India: 2–4 working days.
• Store pickup: collect your order from our Villivakkam shop (Mon–Sat, 9:30am–8:30pm). Call +91 89408 00600 to book a pickup time.

Delivery times are counted in working days (Monday to Saturday) and include dispatch. Enter your pincode on any product page to see the estimated delivery date for your location. Delays can occasionally happen because of weather, courier disruptions or public holidays.

Tracking your order

Once your order ships, you will receive tracking details by email. You can also check the status on our Order Tracking page or message us on WhatsApp.

Payment

• Website orders are fully prepaid.
• WhatsApp orders need a 50% advance; the balance is paid before dispatch or at pickup.

Returns and exchanges

Defective, damaged or wrong items

We accept returns only for defective products. If your gift arrives damaged, has a defect in the material or engraving, or doesn’t match what you ordered, contact us within 15 days of delivery with your order number and a photo of the item. We will exchange it for a replacement free of charge – there is no cost to you for the return.

If a package looks open, damaged or tampered with, please do not accept it and contact us straight away.

What we can’t take back

Because every gift is personalized and made specially for you, we can’t accept returns for change of mind, wrong details supplied by the customer, or items that are not defective.

Refunds

If a defective item can’t be replaced, we will refund the amount paid for it. Refunds are started within 4–5 working days after we receive and check the item; how long they take to reach you depends on your payment method.

Cancellations

You can cancel an order within 30 minutes of placing it, as long as it has not gone into production or been dispatched.

How to request an exchange

1. Email care@personalizedgift.in or message us on WhatsApp (+91 89408 00600).
2. Include your order number, the product, your registered email and photos of the item.
3. Our team will arrange the pickup or return and send your replacement.

Return address

Rose Personalized Gifts – Returns
70, N Red Hills Rd, Rajamangalam, Villivakkam
Chennai, Tamil Nadu 600049

Have a question that isn’t answered here? See our FAQs or contact us.